The inaugural LeanUXDenver Conference was a smash hit! I really enjoyed the opportunity to speak and share ideas with a fantastic group of UXers who are truly pioneering lean user experience methods. Enthusiasm is certainly high for crafting experiences that create more value for users with less waste.
IBM steps up mobile e-commerce with an augmented reality application. The app’s image recognition technology aims to enhance customer experience at the store shelf. It creates value for shoppers because 92% of purchases are made offline (Forrester), but don’t have a connection with the volumes of product information found on the Internet.
It should be a good Shop.org Annual Summit this year with so many advancements in mobile bridging retail channels. Urban Outfitters is undertaking a strategy to replace all cash registers with tablets and put a mobile device in the hand of every employee. Why?
Site search is far more powerful than keyword matching. Many e-commerce websites aren’t taking full advantage of visitors who rely on search to find products and services.
New research from 250,000 online transactions and 600,000 shoppers reveals new insight about how cart abandonment ultimately influences conversion:
Jesse James Garrett, Chief Creative Officer at Adaptive Path, speaks out on the growing importance of user experience in the C-suite.
Check out the the new Pier1.com for serious “mega” menus! Oh, I like how the search box in the global header expands, too. Big search field and large type for auto-complete suggestions. Check it out.
Andy Budd comments on the state of user experience practice and shortfall of talent. As the profession evolves what’s needed for it to stay relevant and keep pace with changing consumer habits and technology?
Econsultancy reports in its latest research that tablets continue to gain momentum with a more affluent user base, higher AOV and better conversion rates. I’ve seen mobile share of traffic on certain web sites reach as much as 25% , but it varies depending on the types of products sold (e.g., high consideration, contextual relevance, [...]
I’ve been watching closely how Best Buy’s “connected store format” continues to evolve. The struggles of brick-and-mortar retailers competing with the mobile channel and cheap deals online is a topic in my latest presentation on mobile experience design.
Hi! I’m Charles, a Strategy Director shaping consumer-centric ideas in (mostly) sunny San Diego, California.
I help companies translate trends into actionable ideas.
Follow my tweets: @cwiedenhoftDirector of Strategic Planning @reddoor Co-Chair, Marketing SIG @CommNexus
Program Committee @IAsummit
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